Frequently Asked Questions

We offer a comprehensive range of cold rooms including:

• Standard Cold Rooms
• Blast Freezers
• Mobile Cold Rooms
• Custom Cold Rooms
• Walk-in Chillers

Each type can be customized to meet your specific requirements and temperature needs.

Our refrigeration systems can maintain temperatures across various ranges:

• Chillers: 0°C to +10°C
• Freezers: -18°C to -25°C
• Blast Freezers: up to -40°C
• Custom ranges available upon request

Our installation services include:

• Site assessment and preparation
• Complete system installation
• Electrical and plumbing work
• System testing and commissioning
• User training and handover

Yes, we offer comprehensive maintenance services including:

• Regular preventive maintenance
• 24/7 emergency repairs
• System optimization
• Maintenance contracts
• Spare parts supply

Our warranty coverage includes:

• 1-year standard warranty on parts and labor
• Extended warranty options available
• Comprehensive coverage for manufacturing defects
• 24/7 technical support

You can request technical support through multiple channels:

• 24/7 phone support: +234 907 660 0000
• Email: support@dekoolar.com
• WhatsApp support
• Online support ticket system