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+234 907 660 0000 customercare@dekoolar.com

Customer Service

We're here to help you with all your needs

How Can We Help?

Choose from our range of customer service options

General Inquiries

Get answers to your questions about our products and services

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Service Request

Schedule maintenance or repair services for your equipment

Request Service

Warranty Claims

Submit and track your warranty claims

File Claim

Frequently Asked Questions

Find quick answers to common questions

What are your service coverage areas?
We provide service coverage across major cities in Nigeria, including Lagos, Abuja, Port Harcourt, and surrounding areas. Contact us to confirm service availability in your location.
How do I schedule a maintenance service?
You can schedule maintenance service by contacting our technical support team through phone, email, or by filling out our service request form. We'll respond within 24 hours to arrange a convenient time.
What is covered under warranty?
Our standard warranty covers manufacturing defects and material failures under normal use. The warranty period varies by product. Please refer to your product documentation or contact us for specific details.
How can I get spare parts?
Genuine spare parts can be ordered through our technical support team or authorized service centers. We maintain a comprehensive inventory of parts for all our products.

Contact Us

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Contact Information